At Indian Fashion Cart, we strive to provide you with a delightful shopping experience. We understand that sometimes you may need to return or exchange a product, and we are here to assist you. Please carefully read our return policy to understand the process and conditions for returning items purchased from our website, https://www.indianfashioncart.com/
- Eligibility for Returns:
- Only products purchased directly from Indian Fashion Cart's website are eligible for returns.
- Customized or personalized products cannot be returned unless there is a manufacturing defect or damage during shipping.
- Items must be in their original condition, unused, unwashed, and with all tags and labels attached.
- Return Period:
- You may initiate a return request within 7 days from the date of delivery.
- If the return request is not initiated within the specified timeframe, we may not be able to process your return.
- Return Process:
- To initiate a return, please contact our customer support team through the "Contact Us" page on our website or via email at cs@indianfashioncart.com
- Provide your order details, including the order number, item(s) you wish to return, and reason for the return.
- Our customer support team will guide you through the return process, including providing the return shipping address.
- Return Shipping:
- The return shipping cost will be borne by the customer unless the return is due to a manufacturing defect or damage during shipping.
- We recommend using a reliable courier service that provides tracking and insurance for the return shipment. Indian Fashion Cart will not be responsible for any loss or damage during the return shipping.
- Refund:
- Once we receive the returned item(s) and verify their condition, we will process the refund.
- The refund will be issued to the original payment method used during the purchase.
- Please note that the refund amount will exclude the original shipping charges (if any).
- It may take up to 7-14 business days for the refund to reflect in your account, depending on your bank or payment provider.
- Exchange:
- If you wish to exchange a product for a different size or color, please contact our customer support team.
- The availability of the desired exchange item will be subject to stock availability.
- Non-Returnable Items:
- The following items are not eligible for return unless there is a manufacturing defect or damage during shipping:
- Customized or personalized products
- Innerwear, lingerie, and swimwear
- Jewellery and accessories (excluding manufacturing defects)
- Cancellation:
- If you wish to cancel your order, please contact our customer support team as soon as possible.
- Once an order is shipped, it cannot be cancelled. In such cases, you may follow the return process mentioned above.
Please note that Indian Fashion Cart reserves the right to modify or update the return policy at any time. It is advisable to review the policy periodically for any changes. If you have any further questions or require assistance, please reach out to our customer support team.
Thank you for shopping at Indian Fashion Cart!